| * Before you book |
| * Booking & paying for your holiday |
| * If you want to change or cancel your holiday |
| * If we have to change or cancel your holiday |
| * On Holiday |
| * On Return From Your Holiday |
Terms and Condions Printable Vesrion > |
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Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid. |
Lost Property |
If you lose any personal items whilst on holiday, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return. |
If you have a complaint while you are on holiday |
If you have cause for complaint whilst on holiday, you must bring it to the attention of our Duty officer, local representative or Our office and the hotel immediately. They will do their best to resolve the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return to our agent abroad. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with. |
Paragon Duty Officer |
Paragon operates a 24 hour emergency duty officer system, and the contact number for this will be provided with your itinerary. |
Conservation |
It is becoming ever more important to conserve the world’s natural resources, its landscapes, flora and fauna. Someone coined the phrase "Take only photographs; leave only footprints" and a number of countries now use this to promote conservation. It would be hard to improve on this statement. |
Our commitment to you for your holiday arrangements |
a) The air holidays and flights in this brochure are IATA Protected, since we hold an Air Travel organiser’s Licence.
We do not accept responsibility if any death, personal injury or failure of your holiday arrangements is not caused by any fault of ours, or our agents or suppliers, and is
caused by you or someone not connected with your holiday arrangements.
We do not accept responsibility if the death, personal injury or failure of your holiday arrangements, is due to unforeseen circumstances which, even with all due care, we, or our agents or suppliers could not have anticipated or avoided. |
Curtailment |
In the event that you cut short your holiday and return home early, we regret that we are unable to offer you any refund for the remainder of your holiday not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them. |
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On Return From Your Holiday |
Questionnaire |
We are committed to improving the standard of our holidays and it is only with the help of your feedback that we will be able to achieve our aim. We would therefore appreciate it if you would spend a few moments to complete and return the questionnaire, which you will find in your document wallet. Please fill in the Questionnaire and Pass it through the Driver (in an Envelop) or hand it over to the Office or Duty officer. Paragon Holidays Pvt Limited, 20 A, Poruthota Road, Ethukala, Negombo, Sri lanka. (email address info@paragonholidays.com) would also welcome and act upon any comments you would like to pass on to us. |
Dealing with complaints |
We certainly hope that we can settle any holiday complaints amicably. |
Our commitment to you for personal injury claims (unconnected with arrangements made by us) |
Should you or any member of your party suffer illness, personal injury or death through any misadventure during your holiday arising out of an activity which does not form part of your holiday arrangements provided by Paragon, we will, in our reasonable discretion, offer you advice, guidance and assistance. This may include a contribution towards your initial legal costs of making a claim against the offending party. |
For Agents |
If the misadventure is Caused by us, you Should adivise the Clients to have a Full Travel Insurance cover which should be able to make recovery of these costs whether from the third party or from a policy of insurance you have. |
For Direct/Walk In Clients |
If the misadventure is Caused by us, we will be limited to USD 300 per booking form. Any request for assistance must be made within 90 days from the date of the misadventure in question. If you are able to make recovery of these costs whether from the third party or from a policy of insurance you may be asked to refund our outlay. |
Jurisdiction |
This agreement shall be governed by Sri lankan law and be subject to the exclusive jurisdiction of the Sri lankan courts. |
