| * Before you book |
| * Booking & paying for your holiday |
| * If you want to change or cancel your holiday |
| * If we have to change or cancel your holiday |
| * On Holiday |
| * On Return From Your Holiday |
Terms and Condions Printable Vesrion > |
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If we change your holiday before your departure |
We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements in advance of your holiday using independent suppliers such as airlines, hotels etc., over whom we have no direct control. It is the cases, that on occasion’s changes do have to be made, and we reserve the right to make these. Most of these changes are minor.
However, if we consider them a SIGNIFICANT CHANGE we will try to advise you or your Travel Agent as soon as reasonably possible if there is time. We consider a SIGNIFICANT CHANGE to be one where there has been a change of resort, a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, and a change of departure airport. In the case of your being advised of a SIGNIFICANT CHANGE before your departure we will provide you with three alternatives:
1. Accept the alternative offered (at additional cost if applicable).
2. Purchase another available holiday from us.
3. Cancel your holiday with a full refund of all monies paid. |
Changes due to circumstances beyond our control |
We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of situations outside our control which neither we nor our suppliers could foresee or forestall even with all due care.
These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, terrorist activity. |
If we change your holiday accommodation |
We do not control the day to day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation is not available. If this happens before your arrival or on arrival in resort we will try to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference of the information sheet price between the accommodation booked and that available, and will pay US$ 10 per person for any inconvenience. |
If we cancel your holiday |
We reserve the right in any circumstances to cancel your holiday for any reason. However we will not cancel your holiday within 30 days of departure unless it is for a reason outside our control (see changes due to circumstances beyond our control). If we have to cancel your holiday we will offer you:-
1. An alternative holiday of equivalent or of very closely similar standard and price, if available, or
2.Travel arrangements of a lower standard and a refund of the difference in price; or
3. A full refund of all monies paid.
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Water/Electricity Supplies |
In many of the less sophisticated Holiday destinations we feature, the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced. |
Accommodation in the Tropics |
Accommodation in the tropics. In many hotels, especially beach resorts ‘insects’ in the rooms (ie. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations. Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates. |
Watersports and Other Activities |
Many hotels offer watersports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guest’s safety. |
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