| * Before you book |
| * Booking & paying for your holiday |
| * If you want to change or cancel your holiday |
| * If we have to change or cancel your holiday |
| * On Holiday |
| * On Return From Your Holiday |
Terms and Condions Printable Vesrion > |
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If you want to change or cancel your holiday |
Change or addition to your holiday |
If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible, (only Land vise we will try. Air and Water transport Holidays are most of the times subject to full Cancellations).
Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge of US$ 20 per booking, and payment of any further costs (extra cost) incurred as a result of the change. |
Changing your Resort/Excursion/Room or Meal Plan Whilst on Holiday |
In most cases it is Not Possible to make such changes, However if it is possible we would assist you in making such changes (only Land vise), But this would not change the original invoice cost but it will be subject to an administration charge of US$ 30 per booking, and payment of any further costs (extra cost) incurred as a result of the change. |
Transferring bookings |
If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or significant reason, we agree to that person's booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting liability for the full payment of the holiday cost and any additional costs arising from the transfer. This will also be subject to our suppliers eg. hotels approval. We must be given at least 21 days notice of the transfer request. An administration charge will be made of US$ 40 per person for requests made more than 21 days before arrival, and US$ 80 per person within 21 days before arrival. |
Cancelling your holiday |
If you or anyone on your holiday booking decides to cancel the holiday we must be notified of the decision in writing. The cancellation will take effect from the day the written confirmation is received. The following scale of charges will be payable depending on when the notification of cancellation is received.
Prior to 30 days: deposit forfeited (10%)
30– 21: 40% of total holiday cost will be charged by us
21 – 14: 60% of total holiday cost will be charged by us
13 – 7: 80% of total holiday cost will be charged by us
Less than 7 days: 100% of total holiday cost will be charged by us
We would strongly recommend that you take out full insurance, which will in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees.
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If we have to change or cancel your holiday |
Accuracy |
We carefully check the information given in our information sheets about accommodation, resorts, itineraries etc.Therefore changes may be made to the particulars on this. In these circumstances we will notify you of changes before you book. However, please bear in mind that hoteliers, restaurateurs, night club owners etc., may wish to maintain or improve their facilities, or even take a break themselves. Tour, excursion or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised in our information sheet. If we are told of any significant or long term changes we will always try to advise you prior to your arrival. |
Building and Development Work |
Many hotels and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible Tour Operator, it is important to us that you are aware of any significant building/ refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work, we will try to notify you of any activity as soon as possible, however near to your arrival this may be. |
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